Frequently Asked Questions
WHICH POOLS DO YOU SWIM AT?
Ascot State School Pool & Eagle Junction State School- Year round
Kedron State School Pool – Terms 1 and 4
WHAT TEMPERATURE ARE THE POOLS?
Ascot – 30 degrees
Eagle Junction – 28 degrees
Kedron – 28 degrees
WHAT EQUIPMENT DOES MY CHILD NEED TO BRING?
All swimmers must wear a cap and goggles to lessons. Caps and goggles for younger swimmers (8 years and under) are available for purchase from the swim school. Please email email@example.com to organise purchasing them. They are $12 each.
Group Classes – All swimmers in group lessons must bring their own fins.
HOW DO I ENROL?
Simply click on the Home Page – ENROL NOW – and complete the form. The office will contact you once your form has been received to discuss what options we have available for you.
HOW DO I PAY MY FEES?
Term fees are due within the first 2 weeks of term commencing. An invoice will be emailed to you. These sometimes arrive in your junk folder, so please check there if you have not yet received one. You can also access your account by logging in to the portal. Please see the portal links on the home page. Payment can be made via cash, bank transfer or with a credit card by logging in to the portal. Please note: Credit Card payments incur a small surcharge.
DO YOU OFFER HOLIDAY CLINICS?
Yes! We operate our holiday clinics in January and December public school holidays and also in the September public school holidays. The clinics are divided into two groups – the first programme is designed for the more experienced swimmers who are often enrolled in our squads. The group will be challenged to step a little out of their comfort zone and try some more difficult and longer sets and test sets. Of course there will be a fun element but a little more demanding than regular sessions. Swimmers will feel proud for conquering the week long programme. The swimmer will be required to bring flippers and turn up in running gear as we will hit the oval for some dry land challenges as well. On Friday of the clinic the swimmers will enjoy a well-deserved breakfast which will be served for the last half hour of the session.
The other clinic is for our swimmers in the Learn To Swim programme. These clinics are designed around children swimming every day of the clinic – usually at the same time every day. Time and teacher preferences will be given to children who swim everyday. For more information on the holiday clinics, simply email us at firstname.lastname@example.org or register your interest by clicking HERE.
CAN I HAVE A MAKE-UP LESSON IF MY CHILD IS SICK?
Yes! Student’s are entitled to a maximum of 2 make-up lessons per term. If your child is going to be absent from their lesson, you must mark this absence in the portal at least 2 hours prior to the lesson time to be eligible for a make-up lesson. Families can then book their make-up lesson via the portal at a time and day that is suitable.
Shortened or cancelled sessions due to adverse weather conditions or other circumstances beyond our control will be offered make-up lessons if applicable. Make-up lessons and/or credits/refunds are not applicable in the event of Instructor absences, unless the Swim School fails to provide a relief Instructor. If a child misses a class, leaves early or arrives late, is not entitled to a discount or make-up lesson. Your fees pay for your position in a class and the cost to the swim school remains the same whether you attend the lesson or not. PLEASE NOTE: ALL UN-USED MAKE-UP LESSONS EXPIRE ON THE LAST DAY OF EACH TERM. They do not roll over into future terms.
HOW CAN I CHECK MY BOOKING DETAILS?
By logging in to the portal you can view your child’s lesson details including time, day of the week and Instructors name. You can also mark absences, book make-up lessons and pay your account with a credit card from within the portal. See Portal Links tab on the home page to be directed to the correct portal for each pool.
WHAT IS THE PORTAL ADDRESS?
Ascot Pool – https://b110639.family-portal.com.au/
Kedron Pool – https://b110640.family-portal.com.au/
Eagle Junction Pool – https://b110635.family-portal.com.au/
WHAT DO I DO IF I’D LIKE TO CHANGE MY CHILD’S LESSON TYPE, DAY OR TIME?
If the term has already commenced, please contact the office by emailing email@example.com to request the change that you require. If we are able to accommodate this change, we will.
WHAT IS THE CANCELLATION POLICY?
You MUST cancel in writing if you do not wish your booking to continue into the new term. Failure to cancel your booking before the new term commences will result in a $30 admin charge. Once the term has commenced, if you wish to cancel your booking you must give a minimum of 2 weeks notice. Your account must be settled within 14 days of the invoicing date. Please be advised that outstanding accounts may be forwarded to a Collection Agency for their management.
WHAT IS THE WET WEATHER POLICY?
Classes will be cancelled for half an hour either side of a thunderstorm where lightning is present. Eg If there is lightning at 3.30 pm we cannot conduct classes until 4.00 pm. If there is rain but no signs of lightning, our philosophy is “We get wet anyway” and classes will be held as normal. Any EXTREME weather may be cause for cancellation. eg Strong winds ; excessive rain. I shall text people if we are cancelling for one of the above reasons. No text means we are going ahead!