FREQUENTLY ASKED QUESTIONS

We have provided some answers to some of the most common questions asked.  We recommend you have a read through these before making your booking.

Can I cancel a lesson?

We do not offer a refund for cancellations and we are not obliged to offer make-up lessons, however we do try to offer these if/when they become available.  Your booking is for the full term.

Can I book two children into the same lesson?

If you are booking two children into the same lesson at the same time, you are able to do this through one booking. When you get to the summary screen (and before you choose the Repeat Weekly option) you can Change the Number of Children to 2 Children.

How do I know which level to book my child into?

If you are an existing client of the Belinda Cadzow Swim School, you will have received an email with the gradings outlined. Please find your child’s name and make your booking accordingly.

If you are new to our swim school, please contact Belinda to discuss your child’s skill level and the appropriate grading.

What if I have trouble placing the booking?

If you have any difficulties placing your booking, please go to the Request Booking Assistance page and provide all details and we will assist when we are next available.