Policies

Make Up Policy

We are only obligated to offer make up classes if the lessons are cancelled by the Swim School. If your child is away on holidays or sick, we cannot guarantee a make-up lesson as overheads must still be paid by the swim school, regardless of whether or not the classes are filled.

However, I make note of all absences on my booking sheet and may offer any vacancies that spring up.  These may not necessarily be with your Instructor. When advising of absences, it is helpful if you can let me know your availability for make-up lessons.

We are unable to offer refunds or credits for missed classes except under extraordinary circumstances (eg broken arm).

Wet Weather Policy

Classes will be cancelled for half an hour either side of a thunderstorm where lightning is present (eg if there is lightning at 3.30pm, we cannot conduct classes until 4pm).

If there is rain but no signs of lightning, our philosophy is “we get wet anyway” and classes will be held as normal.

Any EXTREME weather may be cause for cancellation (eg strong winds, excessive rain as in recent floods).

I shall text people if we are cancelling lessons for any of the above reasons. No text means we are going ahead!